A b o u t M e l b o u r n e A p a r t m e n t s

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1 0 4 L I V E R P O O L 1 b r
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Book $ 219 219 219 219 219 229 149 249 249 249 249 329 329 249
4 0 2 L I V E R P O O L 1 b r
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Book $ 149 149 149 149 219 229 149 149 149 149 149 229 229 149
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Book $ 179 179 179 179 249 259 179 179 179 179 179 259 259 179
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Book $ 219 219 219 219 289 299 219 249 249 249 249 329 329 249
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Property Information

A b o u t M e l b o u r n e A p a r t m e n t s
+61 (0)403 772 469
16 Liverpool Street
MELBOURNE VIC 3000
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A B O U T U S
--------------------
A b o u t M e l b o u r n e A p a r t m e n t s offers guests a carefully curated collection of independent, bespoke, completely self-contained residential properties in the heart of Melbourne City, perfect for the avant-garde wayfarer. Our officially four star-rated, modern, spacious, luxurious 1Br / 2Br Apartments, are ideal for corporate or pleasure stays in Melbourne, providing a perfect contemporary refuge for experienced travelers with discerning tastes.
Each of our Apartments is bespoke - offering a distinct style and aesthetic and unique interior styling - offering a completely authentic and private taste of life in the worlds most liveable city!

L I V E R P O O L 1 6 is within walking distance to St Vincent's Hospital and the Peter MacCallum Cancer Centre in East Melbourne - ideally positioned for patients, friends and family, or anyone requiring accommodation - either before, during, or after consultation / treatment / or surgery. Liverpool 16 has been our primary location for nearly 11 years, since building was completed in 2006. We offer a choice of bespoke 1 B r / 2 B r Apartments at this modern, boutique property.

Guests can choose from an A La Carte selection of apartments, at this iconic, residential property, and we encourage Guests to place their own bookings so they can select the Apartment they feel is best suited to their personal requirements and preferences.

About Melbourne Apartments offers a carefully curated collection of unique, residential properties, for the avant-garde wayfarer to Melbourne.
Each individual apartment offers a cosmopolitan, contemporary refuge for travelers with discerning tastes... a chance to experience your very own Melbourne pied-à-terre.

Guests can choose from our a la carte selection of bespoke, Four **** Star rated, independent apartments, located in a residential property. Each apartment features unique interior styling, and a distinct style and aesthetic. Guests are encouraged to select the apartment that best suits their needs: from our range of 1Br or 2Br Deluxe or Penthouse-style Apartments.

L O C A T I O N
---------------------
Our apartments are located in a boutique residential property, LIVERPOOL 16. Liverpool 16, a Daryl Jackson Architects designed property is located in Liverpool Street, one of Melbourne's infamous lanes, in the heart of the historic 'Bourke Hill' precinct. Liverpool 16, has been our main location for over 10 years, since construction was completed in 2006.

The property consists of 86 individually owned residential apartments, over 11 floors, plus basement level car parking, accessible from Harwood Place, at the rear of the property, off Little Bourke Street. The historic 'Bourke Hill' precinct is bordered by Spring, Russell, Little Collins and Little Bourke Streets, in the 'Paris End' of the CBD is the most exclusive area of the city, where Guests will find themselves only meters from Melbourne's most iconic landmarks, attractions, restaurants, bars, cafes, theaters and retailers.

Liverpool 16 is also located in close proximity to Melbournes top hospitals - including St Vincent's and Peter MacCallum Center - making our location convenient for patients undergoing treatment or during recovery, and also for visiting friends and family, .

L i v e r p o o l 1 6 is a Daryl Jackson Architects residential development, located in Liverpool Street, a lane way in the heart of the Historic Bourke Hill Precinct and Melbourne's renowned theater and dining precinct, at the highly sought after Paris End of the CBD. L i v e r p o o l 1 6 features 86 apartments over 11 floors and

R E S T A U R A N T S
------------------------------
Grossi Florentino / Ombra / Pellegrinis / Longrain / Gingerboy / Shark Finn Inn / Becco / Rice Paper Scissors / The European / HuTong Dumpling House / Coda / Tonka / Cumulus Inc / Trailer Park

C O C K T A I L & W I N E B A R S
------------------------------------------------
Romeo Lane / Siglo / Punch Lane / Madame Brussels / Double Happiness / 1806 / New Gold Mountain / Collins Quarter / Carlton Club / Eau De Vie

T H E A T R E S
----------------------
Princess Theatre / Her Majestys Theater / The Regent Theater / Melbourne Comedy Theatre

C A F E S
--------------
Pellegrinis / Traveller / Cafe Le Petite Bourke / The Mess Hall / Grossi Florentino

S H O P P I N G
----------------------
H&M / Zara / Emporium shopping center / Melbourne Central shopping center / Myer and David Jones department stores.

A D D I T I O N A L I N F O R M A T I O N
------------------------------------------------------
C H E C K - I N
--------------------
o 3 P M O N W A R D S strictly by appointment only
o Outside scheduled check-in appointment time property is unattended
o Guests MUST CALL upon arrival at the property at their scheduled check-in time to be met by a member of staff
I N C L U D E D

T H E C O N C I E R G E L U G G A G E S T O R A G E
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o 601 Little Collins Street, Melbourne VIC 3000 - 100 Meters from Southern Cross Station
o OPEN 7 days a week 8AM - 6PM
o Rates are per day - $12.00 first item / $8.00 each item thereafter / $5.00 pick-up (CBD & Southbank) / $8.00 pick-up (Within 10 km)
o Book by 5pm for pick up between 9am-11am / Late pick-up fees apply for collection after 6pm

C H E C K - O U T
-------------------------
o Check-out is strictly by 1 1 A M latest
o Extensions granted by prior arrangement with Management only

T E L S T R A W I - F I
-------------------------------
o Telstra 4G Portable Rechargeable Pre-paid WiFi Modems are supplied with our compliments in ALL Apartments for use during Guests stay
o Connect up to 5 devices wirelessly
o Provide a portable WiFi hot spot to use anywhere in or out of the Apartment
o Pre-paid data - 1GB $10 (3 days) - 2GB $20 (5 days) - 5GB $50 (30 days) - 10GB $140 (365 days)

A D D I T I O N A L G U E S T S
------------------------------------------
o Additional Guests (Children/Adults ) can be accommodated in selected apartments only depending on maximum occupancy / bedding configuration
$ 5 0 P E R P E R S O N / P E R N I G H T

J U S T T A K E T H E K I D S
------------------------------------------
o Full range of baby equipment for hire and use
P O A

H O U S E K E E P I N G
--------------------------------
o Additional housekeeping provided upon request
P O A

P A Y M E N T
-------------------
o Credit card - VISA / MASTERCARD / AMEX (2% surcharge)
o Cash
o Electronic Funds Transfer / Direct Deposit
o ANZ Bank Deposit

B O N D
------------
o 1Br BOND $250
o 1Br Penthouse BOND $350
o 2Br BOND $500

C A R - P A R K I N G
-----------------------------
o Limited basement parking available at LIVERPOOL 16
o Must be booked by Guests well in advance to ensure availability
$ 3 0 P E R N I G H T

Property Features

  1. Security Parking
  2. WiFi Internet
  3. Non-Smoking Rooms
  4. On-site undercover parking
  5. Non-Smoking Property
  6. In House Movies
  7. Lift/Elevator
  8. Street Parking

Accommodation Details

A b o u t M e l b o u r n e A p a r t m e n t s

1 0 4 L I V E R P O O L 1 b r

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APARTMENT 104 / 16 LIVERPOOL STREET MELBOURNE

  • 69.0
  • 2 Queen beds
  • 1 Bathroom
  • City view
  • Non-smoking
  1. Dining Setting
  2. Laundry Facilities
  3. Tea/Coffee Making
  4. Heating
  5. Free In-House Movies
  6. Shower - separate
  7. DVD Player
  8. CD Player
  9. iPod Dock
  10. Ceiling Fans
  11. Air conditioned
  12. Lift/Elevator Access
  13. Television
  14. Weekly Room Service
  15. Washer and Dryer
  16. Kitchen
  17. Linen and Towels Provided
  18. Hairdryer
  19. Iron/Ironing board
  20. Linen Provided
  21. Alarm Clock
  22. Lounge Area
  23. Oven
  24. Room Safe
  25. Fridge - Fullsize
  26. Dishwasher
  27. Microwave
  28. Toaster
  29. Wireless Internet
  30. Desk
  31. Balcony
  32. Stove top
  33. Clock Radio

A b o u t M e l b o u r n e A p a r t m e n t s

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APARTMENT 402 / 16 LIVERPOOL STREET MELBOURNE

  • 57.0
  • 1 Queen bed
  • 1 Sofa bed
  • 1 Bathroom
  • City view
  • Non-smoking
  1. Dining Setting
  2. Laundry Facilities
  3. Fridge - Fullsize
  4. Clock Radio
  5. Linen Provided
  6. Shower - separate
  7. DVD Player
  8. CD Player
  9. Heating
  10. Stove top
  11. Air conditioned
  12. Lift/Elevator Access
  13. Television
  14. iPod Dock
  15. Washer and Dryer
  16. Kitchen
  17. Linen and Towels Provided
  18. Hairdryer
  19. Iron/Ironing board
  20. Free In-House Movies
  21. Alarm Clock
  22. Lounge Area
  23. Oven
  24. Room Safe
  25. Weekly Room Service
  26. Dishwasher
  27. Microwave
  28. Toaster
  29. Wireless Internet
  30. Desk
  31. Balcony
  32. Tea/Coffee Making

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APARTMENT 904 / 16 LIVERPOOL STREET MELBOURNE

  • 69.0
  • 1 Queen bed
  • 1 Sofa bed
  • 1 Bathroom
  • City view
  • Non-smoking
  1. Desk
  2. Balcony
  3. Microwave
  4. Hairdryer
  5. Room Safe
  6. Dining Setting
  7. Laundry Facilities
  8. Stove top
  9. Oven
  10. Free In-House Movies
  11. Shower - separate
  12. Barbeque
  13. Tea/Coffee Making
  14. Toaster
  15. Wireless Internet
  16. Air conditioned
  17. DVD Player
  18. Fridge - Fullsize
  19. Clock Radio
  20. Ceiling Fans
  21. Kitchen
  22. Lift/Elevator Access
  23. CD Player
  24. Heating
  25. Linen Provided
  26. Alarm Clock
  27. Linen and Towels Provided
  28. Outdoor Setting
  29. iPod Dock
  30. Washer and Dryer
  31. Dishwasher
  32. Lounge Area
  33. Television
  34. Iron/Ironing board
  35. Weekly Room Service

A b o u t M e l b o u r n e A p a r t m e n t s

1 0 4 L I V E R P O O L 2 b r

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APARTMENT 104 / 16 LIVERPOOL STREET MELBOURNE

  • 69.0
  • 2 Queen beds
  • 1 Bathroom
  • City view
  • Non-smoking
  1. Dining Setting
  2. Laundry Facilities
  3. Tea/Coffee Making
  4. Heating
  5. Free In-House Movies
  6. Shower - separate
  7. DVD Player
  8. CD Player
  9. iPod Dock
  10. Ceiling Fans
  11. Air conditioned
  12. Lift/Elevator Access
  13. Television
  14. Weekly Room Service
  15. Washer and Dryer
  16. Kitchen
  17. Linen and Towels Provided
  18. Hairdryer
  19. Iron/Ironing board
  20. Linen Provided
  21. Alarm Clock
  22. Lounge Area
  23. Oven
  24. Room Safe
  25. Fridge - Fullsize
  26. Dishwasher
  27. Microwave
  28. Toaster
  29. Wireless Internet
  30. Desk
  31. Balcony
  32. Stove top
  33. Clock Radio

Terms & Conditions

A B O U T M E L B O U R N E A P A R T M E N T S
T e r m s & C o n d i t i o n s O f B o o k i n g

D E F I N I T I O N S
----------------------------
o “ B O O K I N G ” refers to the period for which you have paid to stay at the Property.

o “ P R O P E R T Y ” refers to any/all properties managed by About Melbourne Apartments and includes all the fixtures, fittings and equipment contained within.

o " M A N A G E M E N T ” refers to the Owner/Operator of About Melbourne Apartments / The Manager of the property.

o G U E S T / S " refers to any/all registered persons / any/all who stay overnight in the Property during the Booking period.

o " V I S I T O R " refers to any/all person/s a Guest permits to access/visit the Property during the Booking period.

A C C E P T A N C E & R E S P O N S I B I L I T Y
---------------------------------------------------------------------
o Payment of a DEPOSIT / TOTAL TARIFF constitutes acceptance of our Terms and Conditions.

C H E C K - I N
--------------------
o CHECK-IN is from 3 P M O N W A R D S strictly by appointment only
o Guests must notify Management of either their -
Incoming flight arrival time OR
Estimated arrival time OR
Preferred check-in time
AND a mobile contact number upon booking as all check-ins are on site
STRICTLY BY APPOINTMENT ONLY with a member of our staff.
o HOW TO CHECK-IN - Upon arrival at the property at the scheduled check-in time, call +61 (0)403 772 469 to alert us.
o SELF CHECK-IN outside of normal hours keys will be left secured at the property, call on arrival to access.

C H E C K - O U T
-------------------------
o CHECK-OUT is strictly by 1 1 A M latest
o LEAVE ALL KEYS INSIDE APARTMENT lock the door from the inside to lock the keys in for collection by staff
o Guests vacating the car-park should lock Apartment on check-out, retaining keys / garage remote to exit the car-park before using the rear building entrance to access the foyer and deposit keys / garage remote into the numbered letterbox corresponding to your room for collection by staff

P A Y M E N T
---------------------
o Payment is split into two portions – the 50% DEPOSIT paid upon booking and the remaining 50% BALANCE paid at least 14 days prior to arrival / 28 days prior to arrival for Peak Travel / Special Events
o Guests are welcome to pay AS ABOVE o IN FULL upon booking
o Bookings are not confirmed until a minimum deposit has been received in full within 24 hours
o Should additional charges / penalties be incurred during / as a result of Guests stay - reimbursement will be deducted from Registered Guests credit card (on file)
o Unless Guests make contact in advance to arrange alternate payment - all charges are automatically deducted from the VISA / MASTERCARD / AMEX Credit Card used to make the Booking.
o All payments must be received in $AUD net of any bank or other transaction charges. Including international bank and credit card transactions.
o Guests should ensure all payments are made within the specified time limits or the Booking may be cancelled automatically, without notice or liability to you.
o Preferred payment method is by VISA / MASTERCARD / AMEX credit card ONLY.
o ALL Credit Card charges are subject to a BANK SURCHARGE -
Visa / MasterCard / Amex 2%
o PAYMENT of the TOTAL FEE entitles Guests to an exclusive LICENSE TO OCCUPY THE PROPERTY for the days specified in the booking (BUT NOT TO POSSESSION).
Guests agree that regardless of the length of stay, there are NO Tenancy or other rights created, under the Residential Tenancies Act 1997.
ABOUT MELBOURNE APARTMENTS grants the Guest a License and Use of The Property, and the Guest agrees that About Melbourne Apartments may terminate the License AT ANY TIME should the TERMS AND CONDITIONS OF STAY be breached..

C A N C E L L A T I O N / V A R I A T I O N
--------------------------------------------------------
o To cancel / vary a Booking the Registered Guest must contact us via phone +61 (0)403 772 469 to advise AND confirm in writing.
o WRITTEN CONFIRMATION OF CANCELLATION must be sent immediately by the authorized person as listed on the booking.
o In addition we require the Registered Guest to submit formal notification via email to info@aboutmelbourne.com.au as a matter of urgency, to give Management the best possible opportunity to re-book the dates in question and refund as much of the payment as possible to the Guest.
o In the event of a cancellation the first nights tariff is NOT REFUNDABLE.
o In the event of a cancellation a NON-REFUNDABLE administration fee of $100 will also be payable.
o If the Guest decides to cancel a Booking, About Melbourne Apartments reserves the right to charge up to / including the FULL TARIFF owing for the Booking as compensation for any loss of revenue resulting from the cancellation.
o As soon as About Melbourne Apartment Management are notified in writing of the Guests intention to cancel the Booking. About Melbourne Apartments will re-advertise the property for all the dates in question via all our usual Booking methods and make every effort to re-let ALL the nights in question in an effort to ensure that neither Party is left significantly out of pocket.
o In the event the Property is able to be re-let, a further refund may be made to the Guest up to the full tariff, less the administration fee of $100 and any merchant / bank fees.
o Should the Guest be eligible for a refund it will be made through the same chosen payment method utilized at the time of booking.
o A VARIATION of the Booking which reduces THE TOTAL NUMBER OF NIGHTS of the original Booking - will be a treated as a Cancellation of the Booking in respect to those nights.
o A VARIATION of the Booking which reduces THE TOTAL NUMBER OF GUESTS / THE TOTAL TARIFF FOR THE STAY will be treated as a Cancellation of the Booking in respect to those Guests.
o An ADMINISTRATION FEE of $100AUD will be charged for any VARIATION or CANCELLATION or for stays requiring a level of administration over and above what is generally expected.
o Unless otherwise specified ABOUT MELBOURNE APARTMENTS maintains a MINIMUM STAY in all Properties of 2 NIGHTS. No Refunds will be made for a Variation that breaches the Minimum Stay policy.
o Guests will not be entitled to a Refund -
If the Guest has a change of mind OR
If the Guest has a conflict in scheduling OR
If the Guest or anyone associated with the Guest is subject to accident / illness which prevents them from traveling OR
If the Guest is suddenly unable to travel for any reason OR
If the all / part of the Guests group cancels for any reason OR
If Guests do not like the Accommodation OR
If the Guest finds less expensive OR
If the Guest finds more preferable accommodation elsewhere and opts to cancel their booking in preference of staying elsewhere.

P R I V A C Y
--------------------
o We adhere to the National Privacy Principles relating to the collection of personal information. Information collected from Guests during the booking process is required to either meet the requirements of State Legislation regarding the maintenance of a guest register, for fire safety reasons, for billing purposes and to offer services to the Guest. If the Guest does not provide us with the necessary information, we may be unable to provide the Guest with Accommodation. We may make this information available to third parties who assist us in providing services, where required by law, or to enforce collection of outstanding payments/costs incurred. The Guest must advise us if the details on their registration are inaccurate or incorrect. Personal information collected during the Guests stay will be retained for the time necessary to comply with taxation and accounting requirements (usually seven years).

o The Guest may request access to personal information we hold about them. Copies (other than electronic data) are generally not available after one year. We will not permit any misuse of this data. We will adhere to our Industry Association standards for use of any personal information.

o The Guest agrees to receive ongoing information from About Melbourne Apartments in the future unless the Guest advises us otherwise in writing.

H O U S E R U L E S
--------------------------------
o The number of Guests staying at the Property must not exceed the number specified by the Manager AND agreed to in the Booking Confirmation. In the event that additional / unspecified persons are found to have stayed at the Property - additional fees will be charged according to our usual rates for a property that is permitted to accommodate the relevant number of Guests. In this event About Melbourne Apartments Management also reserves the right to terminate the Booking without prior notice or refund.

o The Guest agrees to adhere strictly to any reasonable house rules which may are made available to them in the Booking Confirmation documentation or at the Property. Failure by the Guest to adhere strictly to these House Rules and / or ensure adherence by ALL their Guests / Visitors may result in the Booking being terminated without prior notice or refund.

o Parties and Functions are strictly prohibited. Unauthorized parties, group gatherings and functions are strictly prohibited. We have a ZERO TOLERANCE policy which is strictly enforced at all times. Guests and their Visitors are required to adhere strictly to all House Rules and not enter and exit the property quietly.

o The noise level must be inaudible from neighboring properties between 10pm and 8am Sunday to Thursday, and between 11pm and 9am Friday to Saturday.

o All Guests are expected to behave in a manner that does not cause distress to neighbors or interfere in any way with the quiet enjoyment of their property. We reserve the right to remove Guests who do not adhere to this code of behavior. In these cases, no refund will be due, and we will not be responsible for finding or funding alternate accommodation, nor will we be responsible for any other associated costs.

o Guests may not engage in any illegal activity at the Property at any time.

L I N E N / T O W E L S
---------------------------------
o We supply linen, pillows, blankets and towels which must be left in the bathroom on departure.

o Further linen may be hired through Management. Beach towels are not included.
Guests are requested not to use our linen in any way which may cause it to be irreparably stained/damaged, this includes make-up, sunless tanning products.
In the event of this guests will be charged for linen replacement costs as follows:
Fitted/Flat sheets $25 each
Pillow cases $10.00 each
Towels $10.00
Hand towels $5.00
Face washers $3.00
Bath mats $11.00

PETS
---------
o No pets are allowed on the Property at any time. We reserve the right to terminate the booking without refund if pets belonging to the guests or visitors are brought onto the Property.

BREAKAGES, LOSSES AND GUEST CHARGES
-----------------------------------------------------------------
o Apartments are subject to inspection upon departure. You are responsible for leaving the property in the state in which you had found it upon arrival. All breakages or losses must be reported immediately to us. Whilst we will not pursue reimbursement for minor accidental damage or normal wear and tear, the cost of making good any other damage or loss to the property or its contents will be charged using you credit card (details provided). Please note this includes the removal of consumable items from the Property which are provided for guest use whilst in house and are not intended as individual use presentations (including laundry/dish-washing powder toiletries and cleaning products).

o The triggering of fire alarms, sprinklers or fire extinguishers which activate building alarms and MFB call outs (charged at $2500 to the building) will be recovered from the registered guest.

o Standard cleaning services on your departure are included in your rates. Properties may also include interim cleaning services for stays of five nights or longer. Guests are expected to leave the property in a neat and tidy state (we expect all rubbish put in the appropriate council rubbish bins provided, and crockery and cutlery washed and packed away) without the need for extensive or excessive cleaning. Should the cleaning fee be more than the usual cost for cleaning the Property, you will be charged the additional costs over and above the normal cleaning fee. Charges incurred up to $500.

o All furniture and furnishings must be left in the condition and position they were in when you arrived

o The Property should be vacated on time and secured. All windows and doors are to be locked. All keys must be returned to Management or as otherwise directed.

o You are responsible for the safekeeping and replacement of accommodation keys. Guests are provided with two sets of keys for each apartment upon check in. It is our policy to have all locks changed if keys are lost or not returned. All associated costs will be charged to your credit card (details provided). Charge incurred $220 per set of keys.

o Reasonable usage of electricity, gas any other utilities provided at the property are included in your rates. Excessive use (more than 30% increase compared to similar periods) of any of these utilities may be charged for using your credit card (details provided). If charges are passed onto the guest, evidence of charges will be provided upon request.

o Smoking is not permitted within the Property, only outside on balconies. We ask that smokers be considerate and try to avoid smoke permeating the apartment from the balcony area.

o The owners of the Property are not liable for loss to you of any personal belongings whilst at the property. Guest items found by our cleaning staff are kept in the office for six weeks before discarding. It is the guests responsibility to follow up any items that may have been left behind at the Property. We request guests send a reply paid envelope to us in order for us to return the items.

PROBLEMS OR COMPLAINTS
------------------------------------------
o You should not wait until you return home before complaining about any matter as no inspection can be carried out when others are occupying the Property. We welcome hearing from you in relation to any complaints or concerns and prefer that you phone us immediately so Management has the chance to rectify the situation as quickly and efficiently as possible. You must allow repair/service access to the Property during reasonable hours.

o Any complaint, which cannot be resolved locally, must be notified in writing to Management prior to departure from the Property.

o Failure to follow this procedure this may hinder the ability of Management to rectify the problem or complaint and reduce or extinguish any claim you may have.

CAR PARKING
---------------------
o Underground security car-parking is available within our building on a limited basis only, and preferably must be arranged prior to arrival.

o The cost for car-parking is $30AUD per night.

o The entrance to the LIVERPOOL 16 car-park is from the rear of the building from Harwood Place (off Little Bourke Street).

o Please call us on +61 (0)403 772 469 upon arrival in the lane way to advise us of your presence.

o Upon check out and departure from the car park you will require the use of your keys so please take them with you and ensure your apartment is left secured.

o Clearance for this car park is 2.1m.

o After exit please drop your keys in #104 letter box in the foyer ONLY.

TERMINATION
--------------------
o Your occupation of the Property may be terminated by us without notice in the event that you breach any material term or condition or in the event that any amount due is not paid.

DISCLAIMER
------------------
o The owner of the property cannot be held responsible for failure or interruption to power or services to the property for reasons beyond our control.

o The owners are not liable for any indirect, incidental, special and/or consequential damage or loss of profits which result from use of the Property and services provided to you.

RELEASE AND INDEMNITY
-------------------------------------
o You agree to indemnify and release the owner from any damages, claims, suits or proceedings brought by any third party which may arise as a result of your use of the property and/or services provided to you.

o We recommend ALL guests purchase travel insurance. Management cannot be held responsible for all injuries, illness or accidents and events that either prevent guests from traveling, and/or require them to cancel a booking, or that may occur whilst traveling/staying at our Property.

A B O U T M E L B O U R N E A P A R T M E N T S L o c a t i o n I n s t r u c t i o n s

L I V E R P O O L 1 6 L O C A T I O N
---------------------------------------------------
o 16 Liverpool Street Melbourne Victoria 3000
o Liverpool Street is a lane-way that runs (one-way) from Bourke Street to Little Bourke Street - in between Spring and Exhibition Streets.

L I V E R P O O L 1 6 P A R K I N G
-----------------------------------------------------------
o Carpark entrance from Harwood Place Melbourne Victoria 3000
o Second lane on the left hand side, off Little Bourke Street, after entering Little Bourke Street from the top at Spring Street.

A C C E S S T H E P R O P E R T Y
--------------------------------------------------
o Upon arrival climb the front steps at the building entrance from the street.
o Turn to your left at the top step.
o On the wall next to the wheelchair lift Guests will see a number of key safes attached to the wall
o Our 2 x SUPRA key safes have black rubber covers marked with AM 1 and AM 2.
o 1 x set of keys including a grey security fob to use at the building entrance and lift and a key for the front door of the Apartment - is in the Supra key safe.
o The combination to access the key safe can be gained upon request via email in the lead up to your arrival/check-in or by calling Management upon arrival.
o A second set of keys will be waiting for the Guest on the dining table inside the Apartment.

A C C E S S Y O U R A P A R T M E N T
--------------------------------------------------------
o Swipe grey security fob on the grey card reader next to the key pad / intercom in the ground floor foyer, between the two glass doors
o When the security fob registers, a loud "beep" should be heard, and then the glass security door will "click" to unlock to allow the glass security door to be pulled to OPEN
o Proceed to the lift lobby press the arrow "UP" to call lift to the ground floor, swipe security fob again in lift, before pressing the appropriate building floor
o Once outside the front door to the specified Apartment number, use the key to unlock and gain access

H O W T O A C C E S S T H E C A R - P A R K
------------------------------------------------------------------
o Harwood Place is the second lane way on the left (directly opposite the Quest Gordon Place Apartments)
o The entrance to the car park is on the right hand side, toward the end of Harwood Place
o On the black garage remote, press the button on the left to open the door
o The car park we have reserved for you is on - Basement Level, Car park number.
o The nearest lift access is available on all levels of the car-park up to the apartment floors.

C H E C K - I N
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o Check-in time is from 3 P M onwards

C H E C K - O U T
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o Check-out time is by 1 1 A M at the latest

R E T U R N A P A R T M E N T K E Y S
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o Upon departure please leave two full sets of keys inside the apartment you are vacating. Using the lock on the inside of the door to lock it from the inside and closing it behind you (locking the keys in the apartment for collection by our staff).

E X I T T H E C A R - P A R K
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o Guests vacating the car park should take at least one set of keys (and the garage remote) to lock the apartment and access the car park levels.
o After exiting the car park into Harwood Place guests should use the back entry door (glass) to the building (in Harwood Place next to the garage door) to drop all keys and remotes on site for collection by our staff.
o Alternately if you are not using car parking then simply leave your sets of keys in the apartment, lock the door (from the inside using the deadlock) and close it behind you on your way out.
o You do not need keys or fobs to access the ground floor and exit the building and you are not required to see staff upon departure.

L U G G A G E S T O R A G E
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o We cannot accommodate ANY luggage storage requirements on site outside of usual check-in/out times
o We recommend Guests utilize luggage storage facilities at Southern Cross Train Station (where the Skybus Airport Shuttle arrives to/departs from OR lockers available for hire at Southern Cross Station, the State Library, Travellers Aid OR The Concierge Luggage Storage facility (100 metres from Southern Cross Train Station)

A I R P O R T T R A N S F E R S
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o Closest pick-up / drop-off point for most airport transfer shuttle services is The Crossley Hotel cnr Little Bourke / Liverpool Sts

CANCELLATION OR VARIATION

• If you wish to vary or cancel your Booking, please contact us immediately on 03 9822 1696 to discuss. We also ask that you forward your request in writing via email so we may keep this on file.

• In the event of a cancellation your deposit is non-refundable.

• If a cancellation occurs, we reserve the right to charge up to the full amount for your stay as compensation for loss of revenue.

• If Management is able to re-let the Property for the period cancelled a further refund may be made less the non-refundable deposit (first nights tariff) and an administration fee of $50.

• Should you be eligible for a refund it will be made through your chosen payment method at time of booking.

• A variation of the Booking which reduces the number of nights stay will be a treated as a cancellation of the Booking in respect of those nights.

• A variation of the Booking which reduces the number of guests will be treated as a cancellation of the Booking in respect of those guests.

• An administration charge of $50 will be charged for any variation or cancellation.

• We have a minimum nights stay policy of 2 nights. No refund will be made for a variation to the extent that it breaches our minimum nights stay policy.

*We are not obligated to provide a refund if the customer changes his/her mind, does not like the Accommodation or finds accommodation cheaper elsewhere and cancels the booking.

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We will respond to your inquiry as soon as possible!

Ame

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