Discovery Melbourne

Terms & Conditions

1. Prepayment of the full amount of the reservation will be charged within 24 hours before arrival date. Cancellation or modification within 24 hours before arrival date will result in a charge of 100% of the reservation.

2. Group booking policy: While we make the greatest effort to place all guests of a single booking into the same room, this is not always possible. Group bookings (2 people or more) that are not made directly with the hostel, are not guarantee to be allocated to the same room. To avoid having a group split up, please book well in advance.

3. All children must be accompanied by adults.

4. Please note a 2% surcharge is applied to all EFTPOS or credit card transactions.

If cancelled or modified up to 24 hours before date of arrival, cancellation is free of charge. If cancelled or modified within 24 hours before date of arrival or in case of no-show, the total price of the reservation will be charged. Cancellations will not be processed without written confirmation.

Prepayment: The full amount of the reservation will be charged within 24 hours before date of arrival. This amount is non-refundable.

Different pre-payment and cancellation policies apply to Christmas/New Year bookings. A 2% surcharge applies to all card payments.

Christmas/New Year policy:
No check-in or check-out available on 25th December, 26th December, 31st December, 1st January. All bookings for the period 24th December - 2nd January will be charged in full at the time of booking. Declined payment will result in cancellation of the booking. Payments made for bookings during this period are non-refundable and non-transferable. A 2% card surcharge applies.

Please note the village hostels has a no-refund policy.